FAQ

Have questions about your why your Appliance is no longer working the way it should?

Here are some frequently asked questions for the appliances we repair in Ottawa and the surrounding area.

Fridge Repair Frequently Asked Questions

Sounds obvious, but often a fridge stops running because it’s not getting any power.  Make sure there is not a power outage, double-check your breaker, and ensure the outlet is functional and that the plug is connected properly.

If the light and motor are on in your fridge, but it’s still not cool, the cause is likely due to overheating.  Call Napoleon to further diagnose the issue.

A noisy fridge doesn’t necessarily indicate a serious problem, but it sure can be irritating!  A Napoleon service technician can rapidly assess if there’s a quick fix for the noise or if your fridge requires a part replacement to quiet it down.

Older model fridges that require manual defrosting can sometimes leak water when they haven’t been defrosted in a while.  Newer fridges should not leak water unless there’s a clogged drain tube or a problem with the automatic defrost function.  Either way, an experienced Napoleon technician can quickly figure out what’s wrong.

Dryer Repair Frequently Asked Questions

That depends.  If you’re generally happy with your dryer, the cost of repair will usually be significantly less than purchasing a new dryer.  A Napoleon technician will be happy to assess what your dryer needs and advise you on how to proceed.  If you don’t like your dryer anyway, then maybe it’s time to invest in a new one with higher efficiency.

A clogged dryer vent is often the culprit, and you can clean it yourself or get it professionally cleaned.  If that doesn’t help, your heating element may be warped, or your thermostat may be malfunctioning.  Call Napoleon for service to quickly fix either of these issues.

If your dryer is plugged in and both breakers are on, you may have a broken drive belt, worn drum rollers, glides, bearings, or roller axles.  Napoleon can help with all of these issues.

Washer Repair Frequently Asked Questions

You may be overloading your washer or using the incorrect wash setting.  It’s also possible your drain hose or the line leading from the detergent tray to the drum has become blocked.  If a DIY solution doesn’t solve the problem, it’s time to call Napoleon.

There are many reasons why your washer might stop mid-cycle–and most of them are best handled by professionals.  Most issues require new parts but are usually relatively quick and easy to handle.

A leaky washing machine is a common complaint and is usually caused by poor seals, gaskets, valves, pumps, or hoses.  Fortunately, Napoleon has replacements for all of these parts and can get your washer back in service in no time.

Oven Repair Frequently Asked Questions

This is likely the result of a faulty thermostat, which can often cause an oven to be unable to maintain a stable temperature, leading to overheating.  The burnt food might not be your fault after all!  Let Napoleon get your cooking back on track with a service call to your home.

A strange-smelling oven could be the result of poor cleaning or residual cleaning products in the oven itself.  If a strange smell persists, there may be a more serious underlying problem.  Napoleon can further investigate the cause.

Stove Repair Frequently Asked Questions

The problem could be with the individual burner control switch or the stove itself.  Either way, a Napoleon technician can help.

If your electric burner doesn’t heat up, it could be due to a broken or poorly connected coil.  Napoleon can quickly solve this problem.

Dishwasher Repair Frequently Asked Questions

If your dishes are coming out of the dishwasher dirty, you can try pouring three cups of vinegar in the bottom and running a cycle without dishes.  You can also try cleaning the filter or change to a higher quality detergent.  If none of these hacks solve the problem, it’s time to call Napoleon.

If you’re using a proper dishwasher detergent and your dishwasher is still leaking, Napoleon can troubleshoot for leaky gaskets, cracked hoses, faulty float switches, and more.

The answer depends on the type of noise!  A vibrating dishwasher is rarely cause for alarm, but it can be annoying. Napoleon can help diagnose and correct causes like blockages in the filtration system, overloading, or uneven installation. Grinding noises can be more serious and may indicate a stressed internal component, such as a pump that needs replacing.

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